What is SHD HostDesk™?

The SHD HostDesk™ Dashboard provides a real-time overview of short-term rental performance while SHD executes all backend tasks.

Dashboard Overview

• Hosts get a snapshot of their business – revenue, occupancy, and operational updates.
• SHD automates pricing, messaging, and task assignments in the background.
• Notifications provide alerts on guest messages, cleaning schedules, and upcoming reservations.

Listings Overview

• Hosts receive performance reports on Airbnb ranking, pricing trends, and listing optimization (all managed by SHD).
• Track revenue performance while SHD ensures competitive pricing and demand-based adjustments.
• SHD manages Airbnb compliance updates and listing improvements automatically.

Property Insights

• Occupancy reports show booking trends and how listing optimization improves ranking.
• Hosts can monitor maintenance requests, guest feedback, and resolution updates.
• SHD ensures smooth property operations with automated coordination.

Reservations & Booking Updates

• View confirmed bookings, cancellations, and guest details.
• Check-in and check-out schedules are updated in real time.
• SHD manages all reservation coordination and guest communication.

Task Reports & Automation

• Cleaning & maintenance tasks are automatically assigned based on check-out schedules.
• Hosts receive status updates on cleaning, supply replenishment, and maintenance requests.
• Task delegation and execution are fully managed by SHD.

Earnings & Instant Payouts

• Hosts receive real-time revenue tracking and payout reports.
• SHD ensures instant payouts upon guest check-in for faster cash flow.

Guest Messaging & Concierge Reports

• Hosts can view guest messages and response times, but SHD handles all communication.
• Types of guest messages:
• Inbound (from guests)
• Outbound (sent by SHD on behalf of the host)
• Automated responses (booking confirmations, pre-arrival instructions)
• Concierge interactions (handled by SHD’s team 24/7)

Orders & Auto-Replenishment

• SHD monitors inventory and automatically restocks essential supplies.
• Hosts receive alerts when restocking is complete.

Hosting Insights & Customization

• Hosts get recommendations on optimizing their Airbnb business.
• SHD ensures that listing preferences, pricing, and rules are implemented based on host requests.
• Hosts can request changes, but SHD executes all adjustments on their behalf.

Most property management tools require you to do everything yourself. SHD HostDesk™ takes a different approach. We handle the setup, daily tasks, and guest communication so you can focus on the bigger picture.

🔧 Setup and Management

With SHD HostDesk™: Everything is set up and managed for you.

With traditional tools: You’re expected to handle all the settings on your own.

💬 Guest Messaging

With SHD HostDesk™: Real people respond to your guests, day and night.

With traditional tools: You often rely on auto-messages or chatbots.

📈 Pricing and Optimization

With SHD HostDesk™: Our team adjusts pricing and strategy to improve your results.

With traditional tools: You manage pricing manually and monitor trends yourself.

🧹 Task Management

With SHD HostDesk™: We assign and track cleaning and maintenance tasks for you.

With traditional tools: You’re in charge of creating and following up on all tasks.

💵 Payouts

With SHD HostDesk™: You receive your payout right after check-in.

With traditional tools: Payout timing can vary and is often delayed.

While SHD executes all backend tasks, hosts can view insights and request changes through SHD support.

What Hosts Can See & Monitor:

·        Revenue & Occupancy Reports – Track financial performance and market trends.

·        Guest Interactions – View inbound and outbound messages but let SHD handle responses.

·        Cleaning & Maintenance Logs – Check real-time task updates.

·        Property & Security Reports – Monitor check-in history and access logs.

·        Guidebook Management – Hosts can view their digital guest guide and request edits.

What Hosts Can Request SHD to Update:

✉️ Guest Messaging Adjustments – Custom communication preferences.

📅 Calendar Blocking or Availability Changes – Personal stays or blocked dates.

💰 Pricing Strategy Adjustments – Override SHD’s automated pricing suggestions.

🛠 Cleaning or Maintenance Requests – Special cleaning schedules or maintenance tasks.

📖 Guidebook Updates – Hosts can request changes to check-in instructions, house rules, and local recommendations.

SHD HostDesk™ provides full visibility and control for hosts, while SHD executes all management tasks. Unlike traditional property management systems that require manual setup, SHD HostDesk™ automates everything, so hosts only need to monitor their performance and request changes when necessary.

To make changes, hosts must submit a request via ticket or message, and SHD will handle updates on their behalf, ensuring a seamless hosting experience.