Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

A. Information You Provide Directly

• Account Information: When you create an account, we collect personal details such as your name, email address, phone number, and mailing address.
• Order Information: For e-commerce purchases, we collect billing details, shipping addresses, and payment information.
• Property Management Data: For cohosting services, we may collect property addresses, descriptions, and operational details.
• Communication Data: When you contact us via email, customer service, or web forms, we collect the content of your communications.

B. Information We Collect Automatically

• Cookies and Tracking Technologies: We collect data through cookies and similar technologies to track website usage, improve functionality, and enhance user experience. See our Cookie Policy for more details.
• Device Information: We may collect IP addresses, browser types, and operating systems to ensure security and performance.
• Location Data: When you interact with location-based services (e.g., viewing nearby property listings), we may collect approximate location data.

C. Third-Party Data

We may receive personal information from third-party platforms (such as Airbnb, VRBO, and Hopper) when you interact with our listings or services.

Payment processors may share payment confirmation details with us but not sensitive payment information (e.g., full credit card numbers).

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To fulfill orders, provide cohosting services, manage properties, and deliver vacation rental cleaning services.
• Account Management: To manage user accounts, process payments, and facilitate communication.
• Marketing and Promotions: To send newsletters, special offers, and promotional content that may interest you (with opt-out options available).
• Customer Support: To respond to inquiries, process returns or refunds, and resolve technical issues.
• Legal Compliance: To ensure compliance with applicable laws, tax requirements, and local short-term rental regulations.
• Security and Fraud Prevention: To monitor and protect against unauthorized access, data breaches, and fraudulent activities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share information in the following circumstances:

• With Service Providers: We work with trusted third-party service providers to fulfill orders, handle deliveries, and process payments.
• For Legal Requirements: If required by law, court order, or government regulation, we may disclose personal information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.
• With Hosts and Property Owners: If you engage in property rental through SHD, relevant information (e.g., booking details) may be shared with property owners and cohosts.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Upon request, we will delete or anonymize your personal data, subject to applicable retention laws.

5. Security Measures

SuperHost Depot implements reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is entirely secure, and we cannot guarantee absolute data security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access and Correction: You may request access to your personal data and correct inaccuracies.
• Data Portability: Request a copy of your data in a structured format.
• Erasure (Right to be Forgotten): Request the deletion of your data, except where retention is required by law.
• Marketing Preferences: Opt out of promotional emails at any time by clicking the unsubscribe link or contacting us directly.
• Cookies: Manage cookie preferences through our Cookie Policy.

7. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

8. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, track website traffic, and analyze user interactions. You can manage or disable cookies through your browser settings. For more details, visit our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., Airbnb, VRBO). We are not responsible for the privacy practices or content of these external websites. We encourage users to read the privacy policies of external sites before providing personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices. Any significant updates will be communicated via email or posted on our website. The "Effective Date" at the top of this policy indicates the latest revision.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

SuperHost Depot

Email: inquiry@superhostdepot.com

Phone: +1(844)-743-8578

Address: 303 E Valley Blvd Suite #C Alhambra, CA 91801

Last Updated: December 30, 2024