Terms and Conditions

1. What We Do

SuperHost Depot helps short-term rental hosts with coordination, support, and tools to make managing your property easier. We are not a real estate broker, property manager, or agent.

2. Who Can Use Our Services

You must be 18 or older and legally allowed to manage a short-term rental. You are responsible for following all local laws and keeping your account information accurate.

3. Revisions to Terms

SHD may update these Terms at any time. The effective date will reflect the latest version. Continued use of our services after modifications implies agreement with the revised Terms. You are encouraged to review these Terms periodically.

4. Privacy and Data Use

SHD values your privacy. Please refer to our [Privacy Policy] and [Cookie Policy] for information about how we collect, use, and protect your personal data. SHD and its affiliated brands, including Travelhere.co, may use guest data (contact information, visit history) for marketing, remarketing, feedback collection, and platform improvement. We do not sell guest data and follow privacy best practices.

5. Limited License to Access and Use the Site

We grant you a limited, non-exclusive, revocable license to access and use the SHD website and services for personal, non-commercial use. Permitted usage includes:

• Reviewing detailed descriptions of SHD’s subscription tiers (Essentials, Pro, Premium).
• Purchasing hospitality supplies and services.
• Accessing SHD HostDesk™ for performance tracking, automation, and concierge services

You agree not to misuse or reverse-engineer any platform elements or services provided by SHD.

6. SHD Subscription Plans, Services, and Offerings

I. Co-hosting Plans: SHD offers monthly subscription plans designed to support short-term rental hosts.

• Cohost Pro ($299/month): Includes guest messaging, smart lock support, vendor coordination, and 24/7 concierge support.
• Cohost Premium ($499/month): All Pro features plus claims help and security checks.

II. 7-Day Cancellation Policy: Cancel with at least 7 days’ notice. Prices may change unless you’re on a fixed contract. No refunds are issued once a billing cycle begins. SHD may update terms and pricing with notice.

III. What We Do Not Offer: SHD does not provide legal, accounting, or leasing services.

IV. HostDesk (Emergency Support): Available 24/7 for subscribers. Requires a signed emergency contact form. SHD coordinates help but is not liable for emergency outcomes.

V. Digital Guidebook: One free version per user (with SHD branding). Paid version allows full customization. Branded content may generate revenue for SHD but not for the client.

VI. Staffing Services: Provided by Falcon Global Services. Clients contract directly with Falcon for staffing needs.

VII. Supplies & E-Commerce: SHD offers guest supplies, restocks, and tools. Orders are subject to availability. Returns must be made within 7 days; a 30% restocking fee applies. Auto-restock orders under $100 may be charged with pre-approval. Repairs under $500 may be authorized with prior client approval.

VIII. Additional Services: Some services, such as interior design, photography, or virtual staffing, may have separate terms and agreements. If there is a conflict, the written agreement terms will apply.

7. Add-On Services

SHD offers optional paid add-ons, including but not limited to:

• Interior design
• Photography
• 3D floor plans
• Child listing creation
• Short-term rental business coaching

Add-ons require consultation and may be priced as a flat fee or based on project scope. Contact SHD support or submit a request via HostDesk™ to learn more.

8. Guest Communication, Concierge, and Emergency Support

SHD provides 24/7 guest messaging, check-in support, and emergency assistance. Emergency coordination requires a signed emergency contact form. SHD facilitates communication but is not liable for outcomes related to emergencies or third-party vendor actions.

9. Claims Processing and Logistics

SHD assists Premium subscribers with guest damage or loss claims, including documentation, filing, and vendor coordination. We encourage all users to review the SHD Claims Authorization Form for transparency on how claims are processed.

A 10% logistics coordination fee applies to the total approved claim amount. SHD does not guarantee claim outcomes, as these are subject to platform-specific policies.

10. Supplies and E-Commerce

SHD offers guest supplies, restocks, and tools via the SHD Store:

• Orders subject to availability.
• Returns must be made within 7 days; a 30% restocking fee applies.
• Auto-restock orders under $100 may be charged with pre-approval.
• Repairs under $500 may be authorized with prior client approval.

11. Host Responsibilities

Hosts are responsible for:

• Maintaining compliance with all local short-term rental laws and regulations.
• Securing necessary permits and approvals.
• Keeping the property safe, stocked, and properly maintained.
• Approving vendors when required.
• Respecting SHD support staff and not engaging in abusive or threatening behavior.
• Making timely payments and resolving any outstanding balances.
• Not attempting to scrape, duplicate, or exploit SHD software or intellectual property.

SHD is not responsible for legal issues, fines, penalties, or safety concerns related to your property.

12. Platform Integrations

SHD works with third-party platforms such as Airbnb, Hostaway, Stripe, and others. Each platform has its own terms and policies. SHD is not responsible for outages, rule changes, or disruptions from these platforms.

13. AI & Automation Disclaimer

SHD uses AI tools to assist with guest messaging, pricing suggestions, and task scheduling. These tools are designed to support host operations but do not replace human oversight. We recommend hosts review automated outputs. SHD is not liable for errors arising from AI or third-party automation services.

14. Travelhere.co (Guest-Facing Platform)

Travelhere.co is SHD’s guest-facing platform for bookings and promotions. An 8% booking fee applies to guests to cover server costs, maintenance, and tools. This fee does not reduce host payouts. Guests may receive promotional offers or emails encouraging repeat bookings.

15. Termination

Either party may terminate the agreement. If terms are violated or payments fail, SHD may revoke access. Data may be retained for up to 30 days after termination.

16. Limitation of Liability

SHD’s liability is limited to the amount you paid in the most recent billing cycle. We are not liable for indirect, incidental, or consequential damages, including but not limited to guest misconduct, Airbnb outages, or hardware failures (e.g., smart locks, cameras).

17. Indemnification

You agree to indemnify and hold SHD harmless from any claims, damages, or liabilities arising from property operations, guest actions, legal compliance, or your use of our services.

18. Entire Agreement

These Terms, along with SHD’s Privacy Policy, Service Level Agreement, and related documentation, represent the entire agreement between you and SHD.

19. Contact Information

SuperHost Depot

Email: inquiry@superhostdepot.com

Phone: +1(844)-743-8578

Address: 303 E Valley Blvd, Suite C, Alhambra, CA 91801

By using SHD’s services, you acknowledge and agree to these Terms.