Communication is Key: How to Build Stronger Relationships with Your Tenants
Table Of Contents
Discover how to build stronger relationships with your tenants through clear, consistent, and respectful communication. Learn valuable tips for effective communication, conflict resolution, and fostering a positive environment in your rental properties.
Establish Strong Entry Security Without Making Guests Feel Watched
Guests value safety—but not surveillance. Focus on smart entry systems and deterrents that offer peace of mind without intruding on guest privacy.
🔐 Recommended Practices:
- Use smart locks with unique codes for each stay
- Install doorbell cameras at the entrance (never inside)
- Provide emergency contact numbers visibly within the unit
💡 Tip: Always disclose any surveillance devices on your property in your listing to stay compliant and transparent.
Stay Calm and Document Everything Immediately
The first 24 hours after discovering damage are crucial. Stay professional, avoid assumptions, and collect clear documentation.
🛠️ What to Document:
- Timestamped photos or videos of the damage
- Comparison photos (e.g., before check-in vs after check-out)
- Receipts or estimates for repair or replacement
- Screenshots of conversations (if applicable)
💡 Pro Tip: Use apps like Google Photos or your property management portal to organize incident reports per guest stay.
Report the Incident to the Platform or Insurance Provider Quickly
Different platforms have different timeframes. Airbnb, for example, requires that you submit claims within 14 days of checkout—or before the next guest checks in, whichever comes first.
📤 How to Report Efficiently:
- Log in to your host portal (e.g., Airbnb Resolution Center)
- Include photos, receipts, and a clear explanation of the incident
- State the amount being claimed and why
💡 Note: Always remain polite and objective in your language. Focus on facts, not emotions.
🖼️ Suggested Image: Screenshot of a filled-out Airbnb Resolution Center claim with attachments.
Monetize Premium Amenities and Upgrades
Guests are often willing to pay extra for comfort and luxury—even on short stays. Consider offering premium options that elevate the stay experience.
💼 Example Upgrades:
- High-speed WiFi Package for remote workers (₱150/day)
- Premium Coffee Machine with pods (₱100/day or ₱300/stay)
- Use of washing machine/dryer (₱50–₱100/load)
💡 Bonus Strategy: Highlight these upgrades in your listing photos with captions like “Premium add-ons available for your comfort.”