SHD Security Monitoring – How We Keep Your Rental Safe

SHD actively monitors security-related incidents and documents any potential violations.

📌 Security Focus Areas:

• Parking Violations – SHD ensures guests park in designated areas and prevents unauthorized vehicles.
• Guest Headcount Monitoring – SHD confirms if guests exceed the allowed number in the reservation.
• Pet Presence Confirmation – SHD verifies if a guest brings a pet when the listing is not pet-friendly or if they didn’t register one.
• Noise & Party Monitoring – SHD can integrate with noise monitoring devices to detect excessive noise levels.
• Smart Lock Access Management – SHD assigns unique smart lock codes and tracks access attempts.

💡 Hosts can view security alerts and reports in SHD HostDesk™.

SHD ensures that guests comply with house rules and security policies.

✔ Guest Identity Verification – SHD confirms that all guests are verified through Airbnb before check-in.

✔ Headcount Compliance – If more guests arrive than allowed, SHD intervenes to enforce occupancy limits.

✔ Early Check-in & Late Check-out Monitoring – SHD ensures guests adhere to check-in and check-out times.

✔ Guest Communication & Enforcement – If a security alert is triggered, SHD contacts the guest and takes necessary action.

SHD takes quick action when security issues arise to minimize risks and property damage.

📌 How SHD Responds to Security Alerts:

1. Monitor & Identify Issues → SHD continuously reviews camera feeds and other security data.
2. Confirm the Violation → SHD verifies the incident and gathers evidence.
3. Guest Notification → SHD contacts the guest using a structured message template.
4. Escalation & Host Notification → If the guest does not comply, SHD escalates the issue to the host with recommendations.

💡 For high-risk situations, SHD will notify the host and recommend next steps.v

Hosts can enhance their security monitoring by requesting additional features through SHD HostDesk™.

📌 Available Security Upgrades:

• Noise Monitoring Device Integration – Optional for hosts who want automated noise alerts.
• Security Camera Monitoring – Available in SHD Premium Plan.
• Manual Property Checks – Available for select locations with SHD concierge services.

💡 To activate these features, submit a request through SHD HostDesk™.

Frequently Asked Questions

Q: Can SHD monitor security cameras at my property?

A: Yes, if you have security cameras installed, SHD can provide remote monitoring for added protection.

Q: What happens if a guest refuses to comply with security policies?

A: SHD follows a three-step escalation process: (1) guest warning, (2) potential cancellation, (3) emergency host notification.

Q: Will SHD notify me if a security issue occurs?

A: Yes, SHD sends real-time alerts for any security-related incidents that require host attention.

SHD’s security monitoring services help keep your rental safe from unauthorized stays, rule violations, and potential property damage. By combining smart technology with human oversight, SHD ensures your property is protected at all times.